Tour prices are based on current tariffs and currency exchange rates at time of booking. Discovering SA expressly reserves the right to adjust the tour costs in accordance with currency fluctuations or tariff adjustments by service providers. However, once final tour cost has been determined and you have paid in full, your tour price is fixed.
CONFIRMATION OF RESERVATION
A first deposit of 20% of total amount (Non- Refundable) (International Tour) is payable to secure your booking. Final total due at least 6 weeks before departure of tour. The agreed prices are directly related to the agreed payment schedule for each tour. In case of default on the stipulated dates for each payment, the original quote will be void and the tour will be re-quoted. Discovering SA reserves the right to cancel any reservation if any of the deposits or final balance due has not been paid for by the due dates specified by us.
No refund is available for cancellations after the tour has commenced or in respect of any tours, accommodation, meals or any other services not being utilized.
Deposits are non-refundable, but you will have a credit with us valid to use in your next group to South America in next 24 months.
When your cancellation is made:
• More than 6 months before departure: Deposits are forfeited or valid for next 24 months (80%). The 20% is forfeited.
• 4 – 6 months before departure: Deposits are forfeited or valid for next 24 months (70%). The 30% is forfeited.
• 3 months or less before departure: 100% of tour price is forfeited
If any refund is given, this will be subject to the hotel/service’s rules and regulations. If no cancellation/s has been received in writing – full cancellation fees (100% of tour cost) will apply.
Please note that all cancellations are subject to VAT. Above conditions may change, due to the fact that the tour has not been finalized as of yet.
We recommend that passengers have adequate insurance cover. No insurance is included in the tour cost, unless otherwise stated under tour inclusions. Therefore any insurance is additional and for the client’s own arrangements and account.
Discovering SA does not hold itself responsible nor can it be held responsible for any delays (arrival or departure), whether brought about by technical difficulties, strikes, weather conditions, client not having the necessary documentation ready i.e. passport or visa or any other circumstance, whether foreseen or unforeseen.
We work with preliminaries itineraries since 6 weeks prior to the arrival. While every effort is made to maintain the preliminary itinerary as similar as we informed to the client,Discovering SA reserves the right to amend or alter the itinerary due to unforeseeable circumstances outside our control like weather conditions, political unrest, natural disasters, technical problems with transport, changes in holidays term, changes in any commitments of the locals clubs or schools, or at any accommodation establishment, etc. Tours are based on optimum flight departures. If it is not possible to adhere to these exact dates,Discovering SA reserves the right to amend/extend the tour to comply with flight availability. Therefore itineraries must, therefore be regarded as a basic guide only.
NOT INCLUDED IN TOUR PRICES
Please read through the quotation carefully to see what services have not been included in your tour price. They are usually as follows: airport tax, all other meals not mentioned in itinerary, travel insurance, passports and visas costs, Fee entrance to national parks, porterage at hotels as well as at airports, personal expenses such as tips for meals, telephone calls, beverages, anything of personal nature and not mentioned in the tour cost inclusions.
SINGLE ROOM SUPPLEMENT
A limited number of single rooms are available at the hotels featured in the itineraries and the applicable supplement for such accommodation must therefore be paid. Should the client require a single room it must be requested in writing and the supplement paid for.
Discovering SA reserves the right to cut short the tour in the event of any participant causing annoyance, violence, injury, disturbance or damage, or acting in such manner that is detrimental to the operation of the tour. The participant will be asked to leave the tour immediately. In such a case refunds (if any) will only be made at the discretion of Discovering SA
All passengers will be personally responsible for ensuring that they are in possession of the correct personal documentation prior to departure.Discovering SA does not accept responsibility for any consequences whatsoever, arising from a passenger failing to ensure that he or she has complied with the necessary health, passport and visa requirements. It will be our pleasure to assist you with inquiries, but the responsibility lies with the client to contact any travel agent, Department of Home Affairs and/or the applicable Embassy to obtain the necessary documentation.
All claims, with supporting documentation, must be lodged withDiscovering SA within thirty (30) days of return from your trip, failing to do so will result in any such claims being forfeited.
ALTERATIONS TO TOURS/TRAVEL ARRANGEMENTS
All tours, airlines, hotel accommodation, car hire, rail travel, cruises, coach transport or any other travel arrangements, are subject to alteration or cancellation at any time without prior notice, as a result of any cause, which are at the absolute discretion of Discovering SA. Please note that if Discovering S. renders it desirable, reasonable or necessary to effect such alteration or cancellation, we will do so. In particular, but without prejudice, in the event of the revision of arrangements, no liability of any kind shall fall uponDiscovering SA in respect of any such alterations or cancellation.
In the event of a tour being cancelled due to a threat of war, please note that clients will be liable for any cancellation fees that may occur from cancellation of hotel/s, flights, transfers etc. Discovering SA will do its utmost to avoid their clients from having to pay these cancellation fees, however at the end of the day it will be at the discretion of the service provider (hotel / airline / coach company / car hire company etc.)
TRAVEL AND ACCOMMODATION CONDITIONS
Discovering SA is not itself a hotelier or carrier, nor do we owning aircrafts, hotels or coach companies. Your flights, coach journeys, other travel and/or hotel accommodation included in your tour are provided by reputable carriers and hoteliers, each of whom have their own terms and conditions. Therefore it is important to note that all tours booked withDiscovering SA are subject to the terms and conditions and limitations of liability imposed by our
Check-in time starts at 3 pm of the contracted day and finishes at 10 am of the day set for departure. If arrivals are programmed for a time earlier than 3 pm , the room may not be facilitated until then. Should a passenger wish to prolong his or her stay after departure time, he or she must notify the decision in reception and directly pay for the additional stay to the hotel.
The hotel categories reflected in this website are the official categories provided by the Tourism Bureaus of the country where they operate, and their provision and control are administrative. The organizer will not be held responsible for the criteria ruling such controls and provisions.
If the passenger contracts accommodation in triple rooms, he or she agrees to know that, in most hotels triple rooms do not exist as such. Triple rooms are double rooms with an additional bed. The space and comfort limitations implied by such accommodations are accepted by the clients. Neither the hotel nor the organizer will be held responsible for this concept.
The Company reserves the right to substitute hotels listed with others of a similar or higher category at no additional cost to the traveller, even after arriving at the destiny.
All luggage exceeding a normal suitcase per person will be accepted only if the capacity of the vehicle allows it and according to the criterion of the guide or transport company.
The luggage is not the object of the transport contract. Therefore, the passenger is asked to permanently keep it, no matter where in the vehicle it is allocated. The luggage is transported by the passenger under his full responsibility. The Organizer will not be held contractually responsible for any kind of loss or damage that it may suffer.
The right is reserved by the Organizer and service provider companies to alter the itinerary or hotels, if such decisions were deemed indispensable for a better organization of the trip or in cases beyond the control of this Organization.
The Organizer will not be held responsible for delays, earlier departures or cancellations carried out by air companies or transport companies. All charges originated by such events will be fully met by passengers. If excursions did not reach the minimum number of passengers or if due to any other justified cause, the Organizer had to cancel any of the trips, the passengers will have the sole right to claim for the full reimbursement of such services, not having the right to any other claim. Should any member of the groups display inappropriate behavior, with evident disturbance of the other members of the group, the service provider can demand this person to leave the excursion. The passenger will not have any right to claim for the loss of service or for charges originated by this action.
The clients who voluntarily decide not to make use of any service included in the program will not have any right to claim for any kind of reimbursement.
Discovering SA explicitly states that it acts solely as intermediary between travelers and entities or persons in charge of providing the services indicated in the itineraries, that is to say, transport companies, hotels, restaurants, etc. Therefore, it will not be held responsible for defects in any of the provided services, as well as for any accident, damage, injury, delay or irregularities that may originate during the provision of the services to the passengers and their luggage.
When transport is carried out in buses owned or rented by the organizer, the passenger submits himself to the national legislation regarding road accidents in which the vehicle is licensed, not having any other possible right. Therefore, indemnities will be paid to the beneficiaries or legal representatives in the country where the vehicle is licensed and in the currency of the country.
Neither the Organizer nor the transport companies taking part in these tours will be held responsible for any act, omission or irregularity that may originate during the period of time when the passengers are not on board the vehicles.